“Trust me...” How many of us have heard that before? It could be coming from a friend who is suggesting a new restaurant we've never tried, or a team member who is embarking on a new project. If you are like me, that term makes you bristle in most circumstances. Why?
The truth is, there are different levels of trust. I have organizational trust when a long-standing, healthy company makes decisions as to have been in business for 20+ years, they must be doing something right. I have positional trust with a leader when I am confident that the organization has done their due diligence to ensure they've hired a competent individual into the role. Personal trust comes from experience with an individual over time. It is earned when we see demonstrated, consistent patterns of behaviour over weeks, months and years.
So, why then do we tell people to “trust the system”? How can we trust a system? Well, like personal trust, a system earns it over time. What makes a system trustworthy?
So next time someone at work comes to you with an idea or an approach and follows it up with a “trust me”. Ask yourself this, “Are they asking me to trust them personally, or am I being asked to trust a system?” If you are being asked to trust a solid system, you likely have nothing to worry about.